Zendure USA.Inc. (hereinafter collectively referred to as "we" or "Zendure") is well aware of the importance of user information security, and your trust is very important to us, so we will take security protection measures in accordance with the requirements of laws and regulations, protect your user information in a safe and controllable way. In view of this, Zendure has formulated this "Privacy Policy" (hereinafter referred to as the "Policy") and reminds you: Before using Zendure's services, please read and thoroughly understand this policy, and use it after confirming your full understanding and consent related products and services. Once you start using the Zendure service, it will be deemed to be an acceptance and recognition of the content of this policy. When you use Zendure products, services or interact with us, we may collect your personal information. Depending on the products and services you use and how you interact with us, the specific types of data collected will vary. You are not required to provide Zendure with personal information, but in some cases, if you choose not to provide it, Zendure may not be able to provide you with related products or services, nor can it respond to or solve your problems. Zendure will only collect and use your personal information for the purposes described in this statement.

If you have any questions, comments or suggestions about the content of this policy, you can contact us through Zendure's customer service (Support@zendure.com).

We believe that your personal privacy is very important, and we also attach great importance to your right to privacy. This policy explains how we collect, receive, use, store, share, transfer and process your information, and you have the right to decide how we process the information we collect or hold about you under the following circumstances: you visit or use (a) our website and network resources, including [https://zendure.com/]; (b) our cloud-based Internet of Things (IoT) platform. The website, the Internet of Things platform and any services we provide related to one or more of the above businesses are collectively referred to as "services".

In the process of using the services provided by us, you may receive content or network links provided by third parties (hereinafter referred to as "third parties"). Zendure has no control over such third parties, and you can choose whether to access links, content, products and services provided by third parties. Zendure has no control over the privacy and data protection policies of third parties, and such third parties are not bound by this policy. Before submitting personal information to third parties, please refer to the privacy protection policies of those third parties.

3.1 What personal data does Zendure collect

In this policy, personal information refers to various information related to identified or identifiable natural persons recorded electronically or by other means, and does not include anonymized information. The personal information we may collect includes:

3.1.1 Information you provide to us voluntarily

• Account registration information: When you register an account, we will ask you to provide corresponding personal information, including your name, nickname, account number, password, email address, contact number, etc. During your interaction with our products, we may collect your country code, language preference or shipping address in advance.

• Personal contact information: When you contact us, provide us with comments, suggestions or inquiries, participate in our online and offline activities, subscribe to marketing materials, etc., you can leave your contact information, including your name and company name , position, email, phone, etc.

3.1.2 Information obtained during your interaction with us or the use of our products and services

• Basic information of smart devices: When you use a smart device connected to our products or services, we may collect basic information about the smart device, such as device name, device ID, online status, firmware version, and upgrade information. At the same time, depending on the different smart devices you choose to connect to our products or services, we may collect information reported by your smart devices. For example, SuperBase Pro may report the power of your current appliances, current power, and historical power usage.

• Interaction record information: This type of information will be directly submitted to us by you when you use our website, products or services, and interact with us. For example, the information request you provide to us, including the query information you input or the questions or information you provide to obtain customer service support.

• Log information: When you use Zendure's products and services, Zendure will automatically collect and store necessary log information, such as the time of each access to the service, the path of the page accessed, the client IP address, and event information (such as errors, crashes, restart, upgrade), etc.

• Photo and Video. We may need to upload your personal photos and videos when dealing with certain issues and modifying personal information.

3.1.3 Third-party source information and public information

• Where permitted by law, we also obtain relevant data from public and commercial third parties or open sources. For example, we support our services by purchasing statistical data from other companies.

• Zendure may also collect and use non-identifying data. Non-identifying data refers to data that cannot be used to determine an individual's identity. For example, Zendure collects aggregate statistics, such as website visits. Zendure collects this data to understand how users use their websites, products and services. In this way, Zendure can improve its own services and better meet customer needs. Zendure may collect, use, process, transfer or disclose non-identifying data for other purposes at its sole discretion. We will try our best to isolate your personal information and non-identifying data, and use these two types of data separately. If personal information is mixed with non-identifying data, it will still be treated as personal information.

3.2 How Zendure uses your personal information

We may use your personal information for the following purposes:

3.2.1 Create an account: Customers interested in Zendure products and services can create an account. This Zendure account can provide you with identity authentication and authority management to protect the security of products and services when you use Zendure products and services; contact you and send you important notices, etc. In order to create an account, we will collect the personal information you provide to us, including the name, account number, password, email address, contact number, country or region you enter.

3.2.2 Responding to your interaction request: When you visit our website, participate in online or offline activities, request changes or provide the information you requested, and when you contact us about any questions or product information (such as providing technical support, provide us with opinions, suggestions, inquiries, etc.), we will collect the following information from you:

• Contact information, including your name, email address, phone number, address, company name, position, etc., is used to communicate with you and respond to your inquiries, comments or suggestions about us;

• Interaction records, including your information requests, calls, emails,photo and video etc., to respond to your requests and obtain your opinions, suggestions or inquiries about us.

3.2.3 To provide you with relevant content, products or services: a) With your consent, send you information about products and services that may be of interest to you, and invite you to participate in activities, market surveys or satisfaction surveys, in this case every email we send you contains instructions that allow you to opt out of receiving such emails. In addition, if you agree to participate in our sweepstakes, contests or other promotional activities, we may use your personal information to manage such activities; b) With your consent, when you visit online platforms such as websites and APPs provide you with personalized content and services (such as recommending product information and advertisements suitable for you); c) Send you important information related to service, terms/conditions and policy changes and/or other management information (due to such information more important, you may not be able to choose not to receive such emails). We will collect the following information from you:

• Contact information, including your name, email address, phone number, company name, position, industry, etc., is used to communicate with you, based on your consent, to send you relevant marketing information, invite you to participate in activities, and push you interested products or services, etc.;

• Interaction records, information requests you provide to us, including the query information you enter or the questions or information you provide for customer service support, to understand your concerns about our website or products, so as to provide you with more accurate and appropriate information or services.

If you do not want to receive such information, you can choose not to receive our marketing-related emails or other communications at any time by sending an email to (Support@zendure.com). We will satisfy your rejection request as soon as reasonably practicable. Please note that if you do choose not to receive our marketing-related messages, we may still send you important management messages, and you cannot choose not to receive management messages.

3.2.4 Compliance: We will process your personal data when we deem it necessary or appropriate:

(a) Comply with applicable laws and regulations;

(b) Comply with legal procedures;

(c) Respond to requests from public agencies and government authorities;

(d) Fulfill our terms and conditions;

(e) Protect our operations, business and systems;

(f) Protect the rights, privacy, safety or property of us and/or other users including you;

(g) Seek available remedies or limit the damages we may need to provide.

3.2.5 Other situations: a) Troubleshoot errors if you choose to send us the details of the error. b) Protect the safety of our products and services and customers or users, prevent and track fraud or improper use. c) Comply with and implement applicable legal requirements, relevant industry standards or our policies.

Based on the above purposes, we may collect the following related information from you:

• Log information: Including the time of each access to the service, the path of the page accessed, the client IP address, event information (such as errors, crashes, restarts, upgrades), etc., used to fulfill legal obligations and ensure the reliable, safe and stable operation of products or services and optimize products and services, etc.

If there is any change in the purpose of processing your personal information, we will notify you of such changes via email and/or a noticeable notice on our website, and inform you of your personal data choices.

Generally, Zendure will not disclose your personal information to the outside world, except in the following scenarios:

• Disclosure of your personal data to third-party service providers who provide us with certain business-related services, such as website hosting, data analysis, payment and credit card processing, infrastructure supply, IT services, customer support services, email sending services, and others similar services to ensure that they can provide services to us. We may share some of your personal information with our partners to provide better customer service and user experience. We will only share your personal information for legal, correct, necessary, specific, and clear purposes, and only share the personal information necessary for providing services. Our partners have no right to use the personal information they shared for any other purpose. Usually our partners include:

① Third -party service provider: Provide us with convenient payment, parcel transportation, application development, electronic message processing and other services.

② Third -party SDK service provider: In order to ensure the stable operation and functional implementation of the application, you can use and enjoy more services and functions. We will embed third -party SDKs in the application.

For details, please see the following third -party SDK list:

SDK name: Tencent Bugly

Objectives: Collect the bugs generated by users during the application process;

Personal information collection type: Device information (including location information, Wi-Fi list information, MAC address, CPU information, memory information, SD card information, operating system versions)

Third -party privacy policy link: https://privacy.qq.com/document/priview/fbd2c3f898df4c1c869925dd49d57827

SDK Name: MobTech Sharesdk

Purpose: Provide social sharing, third -party login social sharing, third -party login function;

Personal information collection type: iOS advertising identifier (IDFA), international mobile device identification code (IMEI), anonymous device identifier (OAID), international mobile user identification code (IMSI)

Third -party privacy policy link: https://www.mob.com/about/policy?fileguid=rp3oveb0p9tgayam

SDK name: JPush SDK

Objective: Used to achieve message push (or other push) functions

Personal information collection type: device identifier (IMEI, IDFA, Android ID, IMSI, Mac, OAID -related information), application information (application of collapse information, notification switch status, software list -related information), device parameters and system information (device type type (device type type type , Equipment model, operating system and hardware -related information), network information (IP address, WIFI information, base station information)

Third -party privacy policy link: https://www.jiguang.cn/license/privacy

SDK name: GrowingIO

Purpose of use: Analyze and collect usage information of mobile application (App) users

Types of personal information collection: device identification information (such as IMEI, Android ID, OAID, IDFA, IDFV, GAID), pasteboard content, device type, device version, system version, geographic location information, network device manufacturer, IP address, network mode, clipboard content

Links to Third Party Privacy Policies:

https://accounts.growingio.com/user-privacy

SDK name: Smart Life App SDK

Purpose of use: Network connection and control of smart sockets;

Types of personal information collection: Device information (including location information, device model, operating system, device hardware serial number, Android ID, login IP address, wireless connection information, operating system type and version, application version number, push notification identifier, log files and mobile network information), log information (including IP address, language used, version of operating system, date of access), basic information of smart devices (smart device name, device ID, online status, activation time, firmware version and upgrade information, etc.)

Links to Third Party Privacy Policies:

https://auth.tuya.com/policies/privacy

SDK name: Firebase

Purpose of use: To realize the message push function;

Type of personal information collection: Device identifier (IMEI, IDFA, ANDROID ID, IMSI, MAC, OAID related information), application information (application crash information, notification switch status, software list related information), device parameters and system information (device type, device model, operating system and hardware related information) , network information (IP address, WiFi information, base station information)

Links to Third Party Privacy Policies:

https://firebase.google.com/support /privacy

• In the event of reorganization, merger, sale, joint venture, transfer, transfer or other disposal of all or part of our business and assets, disclose your personal data to affiliated companies or other third parties. In this case, you will receive a clear notification via email and/or our website regarding the change of ownership, the incompatibility of the new use of personal data, and the choice of personal data.

• Where we deem it necessary or appropriate:

(a) Comply with applicable laws and regulations;

(b) Comply with legal procedures;

(c) Respond to requests from public agencies and government authorities, including those outside the country/region where you live;

(d) Fulfill our terms and conditions;

(e) Protect our operations, business and systems;

(f) Protect the rights, privacy, safety or property of us and/or other users including you;

(g) Seek available remedies or limit the damages we may need to provide.

• Disclosure of your personal data to the company's subsidiaries or affiliates to carry out business activities on a regular basis.

• Except for the third parties mentioned above, we only disclose your personal data to other third parties with your consent.

You should ensure that all personal information submitted is accurate. Zendure will do its best to maintain the accuracy and completeness of personal information and update these data in a timely manner.

When required by applicable laws, you may (1) have the right to access and copy the specific personal information we hold about you; (2) ask us to update or correct your inaccurate personal information; (3) Reject or restrict our use of your personal information; (4) Ask us to delete your personal information; (5) Ask us to explain the personal information processing rules. If you want to exercise related rights, please email us via (Support@zendure.com) to exercise any of the above rights. If your account service is in mainland China, then we will respond to your needs within 15 working days; If your account service scope is outside of mainland China, then we will respond to your needs within 30 natural days. To ensure safety, you may need to provide a written request. If we have a reasonable basis to believe that these requests are deceptive, unfulfillable or harm the privacy of others, we will refuse to process the request.

When required by applicable laws, when Zendure processes your personal information based on your consent, you also have the right to withdraw your consent at any time. However, the withdrawal of consent will not affect the legality and effectiveness of our processing of your personal information based on your consent before the withdrawal, nor will it affect our processing of your personal information based on other appropriate legitimate foundations.

Zendure values the security of personal information. We take commercially reasonable physical, management and technical safeguards to maintain the integrity and security of your personal information. Zendure provides a variety of security assurance strategies to effectively ensure the data security of users and devices. For example, in terms of device access, we use Zendure's private encryption protocol to protect data communication, access, and authorization applications. In terms of data communication, it supports the use of security algorithms and transmission encryption protocols as well as commercial-level information encryption transmission based on dynamic keys for communication. In terms of data processing, strict data filtering and verification as well as a complete data review process are adopted. In terms of data storage, all confidential user information will be securely encrypted for storage. We will try our best to protect your personal information, but please note that no security measures can be impeccable. If you believe that your interaction with us is no longer secure for any reason (for example, you believe that the security of your Zendure account has been compromised), please send an email to (Support@zendure.com) immediately to let us know.

Without the consent of their parents or guardians, children (the last adult who was sent under 14 weeks old) are not allowed to create their own user accounts. For the collection of children's personal information with parental consent, we will only use or disclose this data when permitted by law, the parent or guardian's explicit consent, or is necessary to protect the child. If Zendure discovers that it has collected children's personal information without obtaining verifiable parental consent in advance, it will try to delete the relevant data as soon as possible.

We will retain your personal information for the shortest period of time for the purpose stated in the policy, unless the retention period needs to be extended according to specific legal requirements or permits. We will determine the appropriate retention period based on the nature and sensitivity of personal information. The criteria we use to determine the retention period include: The time required to retain personal information to complete the business purpose, including providing products and services, maintaining corresponding transaction and business records, controlling and improving the performance and quality of products and services, ensure the security of systems, products and services, respond to possible user inquiries or complaints, problem location, etc.; whether users agree to a longer retention period; whether there are special requirements for data retention in laws, contracts, etc.

When the retention period ends and there are no special legal requirements, and when the retention period ends and there are no special legal requirements, delete, destroy, or anonymize your corresponding personal information. If we cannot completely destroy it for technical reasons, we will take appropriate measures to prevent your personal information from being further used.

Zendure reserves the right to update or modify this policy from time to time. If our privacy policy changes, we will post the latest version of the privacy policy on this website or official website. If we make a major change to the privacy policy, we may also send you a notification of the change through different channels, for example, by e-mail (sent to the e-mail address specified in your account) to notify you, or before the change takes effect. Notices are posted on this website. We recommend that you browse this page regularly to get the latest information on privacy practices.

If you have any questions or comments about this privacy policy, please contact us in the following ways:

Address: Zendure USA Inc, 3120 Scott Blvd #11,Santa Clara, CA 95054

Email: Support@zendure.com